Facebook offers a dispute process you can use to dispute an in-app purchase. The developer of the app must address any disputes within 72 hours; otherwise, Facebook automatically refunds the purchase price. Developers can offer remedies by providing you with a replacement in-app purchase, communicate with you about any delays with the release of an item, or offer a refund for the purchase. If you choose to dispute the charge directly with your credit card provider or PayPal instead of using the dispute process available in the app, Facebook works with you directly to refund the charges. If you decide you don’t want a refund and want to communicate directly with the developer, choose another option such as the “I Didn’t Receive the Game Item(s) I Purchased” option. This option opens up a line of communication between you and the developer to discuss the issue further. Tips Warnings Writer Bio
