A question and answer database reference guide is a useful component for any website or corporate intranet. The answers to many commonly asked questions can be published online in order to give visitors or employees access to the answers and avoid spending too much time dealing with customer service or basic company information. An individual or company can set one up at any time and will want to use a system that will allow them to update the database easily, as more commonly asked questions occur and the answers are added. Tips Warnings Writer Bio