There are a few reasons why Windows Media Player might fail to identify CD information for a disc. To retrieve CD information, Windows Media Player connects to the Internet and searches a CD database. If no Internet connection is available, Windows Media Player cannot retrieve the information. Another reason CD information may not be displayed is that the CD may be very rare, or very new. In either case, the CD information has not yet been entered into the database. Follow a few steps to attempt to manually connect to the CD information database to obtain disc information.
