Updated February 10, 2017 Take the problematic disc out of the drive and look at its surface, especially if you receive a “CRC” error on your computer while trying to read or copy from the disc. If you see a dirty surface, wipe it with a dry cloth. If you see deep scratches, your CD drive might have problems reading it because of this and, unfortunately, you have no way of fixing deep scratches. Use another disc instead. Put the disc back in the drive and go to your “Start” menu. Click “Control Panel” and click “System and Security.” Click “System” and go to the “Device Manager” link. Expand “DVD/CD-ROM Drives,” right click the drive’s name and click “Update Driver Software.” Choose to let the computer connect to the Internet and find new drivers and follow the installation wizard as it installs new drivers. Try the CD again. If it doesn’t work, just try another disk. You must have a bad CD. Writer Bio
