Thanks to changes in the telecommunications environment, the days when consumers who wanted phone service in their homes only had to decide which phone company to choose are gone. Nowadays, phone companies don’t have such a hold on the market. Consumers also have choice in terms of the actual phone service delivery, rather than just the phone service provider. There are options such as VoIP, or Voice-over Internet Protocol. While VoIP use is growing, landlines are holding strong too.
